Emergencies

The first five minutes of a plumbing emergency

What you do in the first five minutes determines whether this is a repair or a restoration project. Read it now, not while standing in water.

May 27, 20264 min read

Step one: stop the water

Every fixture has a local shut-off — the small valve under a sink or behind a toilet. Use it if the problem is confined to one fixture.

For anything larger, go straight to the main shut-off. In most Davis County homes it is in the basement or crawlspace on the wall facing the street, often near the water heater. Find it today and hang a tag on it, because looking for it while water is spreading is how basements get ruined.

Step two: kill power if water is near electrical

Water reaching outlets, a furnace, or a panel means shutting off the affected circuits at the breaker — but only if you can reach the panel without standing in water. If you cannot, leave the house and call the utility.

Step three: contain and document

Towels and buckets slow the spread while you wait. Move furniture and anything absorbent off wet flooring.

Take photos and short videos before you clean up. Insurance adjusters want to see the source and the extent, and your memory of it will not be enough.

Special cases

Sewage backup: stop using every drain in the house immediately, including toilets and the washing machine. Each additional gallon has nowhere to go but up through the lowest opening. Keep people and pets out of the affected area.

Smell of gas near a water heater or gas line: do not touch light switches, do not use your phone indoors. Leave the house, then call the gas utility from outside. Plumbing comes second.

No water at all in freezing weather: shut off the main before you start thawing. If a pipe has already split, you want the water off before the ice melts.

Want a plumber to look at it instead?

We cover Davis, Weber and Salt Lake counties from our West Point shop, 24 hours a day, 7 days a week for emergencies.

Questions we get on this

In most northern Utah homes it is inside on the street-facing wall of the basement or crawlspace, frequently near the water heater. There is also a curb stop at the meter, but that usually requires a key and is the city's access point.

Old gate valves seize open. Call us and, if you cannot stop the water, call the city to shut it at the meter. Replacing that valve with a quarter-turn ball valve should be the very next repair you make.

Yes. Emergency calls route to an on-call plumber around the clock across our service area from Brigham City to Draper.

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